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Warranty Process

Can someone come to inspect my mattress?
There may be times where an inspector is approved to review your mattres...
Can I donate my old mattress?
If you’ve been approved for a warranty replacement, your old/defective m...
Can I file through US mail?
We recommend filing a claim through our online form to allow for a quick...
Can I receive a refund instead of a warranty replacement?
Unfortunately, we are unable to provide you with a refund instead of a w...
How do product warranties work?
Products that are covered by our limited warranty are protected for limi...
I purchased from Costco. Who handles my warranty?
If you purchased your Sealy product from Costco, please reach out to Cos...
Do I have to return my mattress?
Yes, per our warranty terms you are required to surrender the original p...
What can I get as my warranty replacement mattress?
You are more than welcome to use your credit toward any mattress model o...
Do I receive any sales or promotions for my warranty replacement?
Unfortunately, warranty replacement orders do not qualify for any sales ...
What do you need to see on a receipt/proof of purchase?
We need your receipt/proof of purchase to be an itemized document that d...
What if I can't locate my original purchase receipt?
If you are unable to locate your original purchase receipt, you are welc...
Can I use my warranty credit toward a different product?
No, you may not use your credit toward any other product. Our warranty r...
Why is my warranty credit amount prorated?
If your product has a prorated warranty, it will have full coverage for ...
Do I have to pay shipping for warranty replacement orders?
Yes, you are responsible to pay shipping for your warranty replacement o...
I'm having trouble with the warranty claim form.
If you are adding photos to your warranty claim, please remember you can...
Am I charged tax on a warranty upgrade?
If you are shipping to a state that has sales tax, then yes. Sales tax w...
Is liquid damage covered in the warranty?
No, it is not. Physical abuse or damage to the structure and/or cover ma...
When I receive a warranty replacement, will I receive a new warranty?
No new warranty is provided with the replacement product. The warranty r...
Would my frame (that is not Sealy®) void the warranty of a mattress?
Not necessarily, although certain bed frames may require our flat founda...
Would a base that is not Sealy® void the warranty of a mattress?
Sealy® mattresses are designed to be supported by a solid, flat surface ...