Welcome to Sealy Support

Our Sleep Experts can help you find the equivalent of your older model so you can return to your best sleep yet. Open up a chat online or call our Sleep Experts at 1-800-697-3259 to discuss the best fit comparable to your older model.

We carry our full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 1-800-697-3259 to talk to one of our Sleep Experts.

You can visit a local store near you or you can order the Cocoon By Sealy bed-in-a-box online at cocoonbysealy.com

Mattresses (excluding Cocoon™ By Sealy) purchased through Sealy® directly (online or by phone) have a 90-night trial. We recommend trying out your new mattress for at least 30 days to allow it to adjust and soften to its true feel. A new Sealy® mattress can feel firmer at first since you are the first person to lie on the mattress, but over time, it will break in and adapt to your body's unique weight and shape. Cocoon™ By Sealy mattresses have a 100-night trial.

After that time, if you need to return or exchange your mattress within the trial period, you only pay $175 shipping (plus tax) plus or minus any price difference on models if you choose to exchange. If you choose to return for a full refund, you would be refunded the full amount paid minus the return shipping fee. If you exchange for a different feel within the same mattress model, it would be an even exchange, plus the added shipping fee. If you choose to upgrade to a more advanced model, you would pay the return shipping fee plus the difference in price. Should you choose to swap for a lower priced model, you would be refunded the difference in cost minus the return shipping fee.

If you use a medical device such as a pacemaker or implantable cardioverterdefibrillator (ICD), please consult your physician before using this product.

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected. If you want help with your purchase, we’re happy to help. Call 1-800-697-3259 to talk to one of our Sleep Experts.

If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact customer support at 1-800-697-3259 or ConsumerSupport@sealy.com 

Yes, we do! You can view the manuals by clicking the links below.

Ease Owner's Manual

Ergo Owner's Manual

Ergo Extend Owner's Manual

With our White Glove Delivery, we will set up the base for you so you don't have to worry about that!

If you need to set up your power base again after moving, please consult your owner's manual.

You can view the manuals by clicking the links below.

Ease

Ergo

Ergo Extend

You can begin the return process for your Sealy mattress here. If you purchased the Cocoon By Sealy (compressed mattress) online at Sealy.com or CocoonBySealy.com, you can return during the 100-night trial. If you purchased from a retailer, you will have to contact them for returns as their return and exchange policies may differ.

To begin the return process for a Cocoon by Sealy mattress, you can visit our help center here. 

Our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.

Yes, you can. Call 1-800-697-3259 to talk to one of our Sleep Experts. 

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

In-Home Delivery

Mattresses, Foundations, Ease® Power Base

We deliver select mattress and base/foundation orders using our In-Home Delivery Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.

The Cocoon™ by Sealy mattress is designed to be delivered to your door via UPS, and does not qualify for White Glove Delivery.

When Will I Receive My Order?

Delivery for Sealy® mattresses, foundations and adjustable bases typically occurs 2-3 weeks after the order is placed. Our specialty collection, Sealy® Naturals™, will be delivered 4-5 weeks after placing the order. Rest assured we'll work to deliver your order as quickly as possible.

Delivery Pricing

We offer In-Home Delivery within the continental United States for orders including a mattress, foundation, or power base. 

On Delivery Day

When we deliver your new bed, there must be an adult (18 years or older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.

To ensure the smooth and timely arrival of your items, please complete the following steps prior to delivery:

• Clear all walking paths, including sidewalks and hallways
• Remove decorative items that could obstruct or hinder delivery
• Secure children and pets in a safe and quiet area

Package Delivery

Cocoon™ by Sealy Mattress

Receive free UPS Ground delivery right to your door when you purchase directly from us. In-Home Delivery and mattress removal services are not included with the purchase of the Cocoon™ by Sealy mattress.

Pillows, Bed Linens

Free Standard Shipping

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days, to locations in the contiguous US. Please note, we are unable to ship items to a P.O. Box.

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

Currently, we offer standard shipping for all comfort items for $25 per order.
Upgrade to UPS 2nd Day Air for $40 per order or UPS Next Day Air for $55 per order.

Special Shipping (remote locations, APO/FPO addresses)

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days.

There are no upgrade options for orders shipping to these locations.

Mattress deliveries typically take 7-14 business days once the order has been processed.

Sealy® mattresses are designed to be supported by a solid, flat surface - similar to what our foundations/adjustable bases provide. Using any base or foundation that does not provide proper support could impact the warranty of the mattress. Our mattresses have only been tested for compatibility with Tempur-Pedic®, Sealy® and Stearns and Foster® bases/foundations.

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. You can read about our mattress warranties here.

Unfortunately, due to the personal nature of these products, our pillows do not have a 90-night trial.