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Orders & Payment

Order Status

How can I find out the status of an order placed online?

How will I know that you’ve received my order?

My credit card statement shows that the payment is pending. When will it go through?

Promotions & Discounts

How do I use my promo code?

Do you offer a Military Discount?

Do you have a trade in program or discounts for repeat buyers?

Do insurance companies cover the cost of Sealy® Products?

Do you have Military discounts on mattresses?

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Edit or Cancel Order

How do I cancel my order?

How do I make changes to my order?

Online Checkout/Account

Can I order by telephone?

I’m having problems viewing portions of your site. What should I do?

What type of operating system and browser do I need to shop on your website?

What is your privacy policy?

Will you share my information with others?

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Financing

Do you offer split payment as an option for Fortiva® Retail Credit financing?

What is Fortiva® Retail Credit?

Where can I use my Fortiva® Retail Credit card?

Does Fortiva® Retail Credit offer a credit line increase?

When will my Fortiva® Retail Credit payment be due?

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Retail Orders

Are the prices the same on your website or your phone order line as in Retail Stores?