Can I order by telephone?
Yes, you can. Call 1-800-697-3259 to talk to one of our Sleep Experts.
I’m having problems viewing portions of your site. What should I do?
One of the things you may want to check is whether or not you have Javas...
What type of operating system and browser do I need to shop on your website?
This website works best with the most current versions of the Google Chr...
What is your privacy policy?
We respect your privacy, so we protect your personal information. You ca...
Will you share my information with others?
We respect your privacy, so we treat your information with care. We do n...
How do I change my mailing or email address?
If you need to change your mailing address or email address pertaining t...
How do I remove my name from your print catalog mailing list?
You can visit this page to remove your name from our lists: https://www....
What is the credit card verification number?
The verification number is a 3-digit number on the back of your card (or...
Why is the price of an item in my saved shopping cart different from when I selected it?
It’s rare, but the price of an item may change after you’ve added it to ...
Why is my saved shopping cart empty?
We save items in our cart for 30 days. After 30 days, they are automatic...
In order to add items to my saved shopping cart, do I need to sign in?
No, we save items in your cart for 30 days, whether you are signed in or...
Can I save items in my shopping cart for purchase at a later date?
Yes. When you add items to your cart – even if you don’t have an account...
If I sign up for e-mail updates, will I get spam from other companies?
No, we respect your privacy, so we do not sell or rent our e-mailing lis...
Must I create an account to shop?
No, you can shop, add items to your cart, and even check out without an ...
Why should I create an online account?
Creating an online account makes it easier to shop on our website: Save ...
Can I have my gifts wrapped?
Sorry, we don’t currently offer gift wrapping.
How do I place a gift order?
For items that ship UPS, you can add a gift message in the delivery note...
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave u...
When is my credit card charged?
We charge your credit card when we ship the products you ordered.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our w...
What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, Discover and American Ex...
Do you charge me sales tax?
Yes; by law, we must charge sales tax for orders placed in any municipal...
If I live outside the US, can I order online?
We can only accept and ship orders from this website to addresses in the...
How do I ship to an address other than my billing address?
During checkout, just indicate the address you want your purchase shippe...
How do I remove items from my shopping cart?
While you’re in your shopping cart, click the “Remove“ link right under ...
How do I place an order?
You can order from us on this website by clicking the “Add to Cart“ butt...
Do you offer assistance for people with vision-impairments or other impairments?
If you are vision-impaired or have some other impairment covered by the ...
What if I need to change the delivery address after I place my order?
If you need to change your delivery address, please submit a request thr...
Why is there sales tax?
We are required to charge sales tax for all 50 states due to having a ph...