I'm having issues with my Ease Power Base, but don't know what the issue is. What can I do?

If one or more of the functions on the bed base have stopped operating: 

• Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
• Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
• Unplug the base for 1 minute to reset the electronic components.
• Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended). 

If you are having issues with your remote, check the following:

• Ensure that your remote batteries are properly installed and not in need of replacement.
• Ensure the Child Lock feature is not enabled. 

If these tips do not help, we recommend taking a look at your user manual first. If you do not have access to your user manual, you can find it here. If you still have issues with your base, let us know, and we can assist further at (800) 697-3259.