My adjustable base and remote aren't working. What can I do?

If your adjustable base or remote/buttons aren't working, sometimes the solution is simpler than expected. Please check the following:

• Ensure your remote has functioning batteries
• Check that the base is plugged into a working outlet
• Reset the base by unplugging it for one minute and plugging it back in
• Ensure that all cords are securely plugged into the base
• Clear all bedding and items that may obstruct movement

If none of the above tips are successful, please follow our basic troubleshooting process as detailed below.

Troubleshoot Your Base

Please try the following:

1. Press the buttons on your remote to see if there is any illumination.
2. If there is illumination on your remote, your base may be stuck in child lock. We have instructions for enabling/disabling this feature here.
   • If attempting to disable child lock does not work, you can try to pair your remote to your base. You can find pairing instructions on our website here. 
3. If the remote isn't illuminated, it may not be properly paired to your base. You can find pairing instructions on our website here.
   • If attempting to pair your remote does not work, you can try to disable child lock on your base. We have instructions for enabling/disabling this feature here.