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Filling A Claim

What photos do I need for a power base claim?
In order for our warranty team to properly assess a warranty claim, we r...
What photos do I need for a pillow, topper, or accessory warranty claim?
In order for our warranty team to properly assess a warranty claim, we r...
What photos do I need for a foundation warranty claim?
In order for our warranty team to properly assess a warranty claim, we r...
What photos do I need for a mattress warranty claim?
In order for our warranty team to properly assess a warranty claim, we r...
What can I expect when filing a warranty claim?
Before you get started - If you purchased at a retail store location, pl...
How do I file a warranty claim for my product?
All of our mattresses are engineered to exceed industry testing standard...
I'm having trouble filing my warranty claim. What can I do?
If you are having trouble filing your warranty claim online, please revi...
What photos do I need to file a warranty claim?
In order for our warranty team to properly assess a warranty claim, we r...
Why do I have to use a straightedge and a quarter for my indentation measurement?
By leaning a ruler against a straightedge, our team can gauge the depth ...
I purchased from a retailer, how do I file a warranty claim?
If you are within your warranty time frame, you are welcome to file a cl...
What is acceptable proof of purchase?
If you can't find your sales receipt, a cancelled check, credit card sta...